Like this:

Dear Reitmans,

I went to your store today as I often do to shop for some new plus size tops and “tall” plus sized jeans.

When I asked the sales associate to direct me where you’re plus size tall jeans were she stated that you no longer carry them. My mouth dropped.

I am VERY disappointed in Reitmans right now. I have been a great customer to your store and have bought plus sized tall line jeans and slacks from your store for the last few years. I loved the fact I could count on you. Now I sadly can’t.

I’m angry and hurt that Reitmans, a store that is suppose to be for all women of all sizes no longer is thinking about women like me. I have a suspicion that perhaps it is simply because tall plus sized pants may not be as money making as normal sized pants. This saddens me that money always seems to come first.

For a woman of 5’11″ it is difficult enough to find jeans that are long enough. Add the fact that I am now a plus sized girl (wearing size 18), it has become even harder. Shopping for plus sized clothing is bad enough for a number of reasons, add the fact I now can’t even buy the pants I want, makes my shopping experience even worse.

Please bring back your tall pants plus sized line. Reconsider! We the tall fat girls need stores like yours to step up and take the lead on providing all women, tall, short, large and skinny clothing that is reasonably priced, fits well and it actually stylish.

I do not want to wear Grandma style jeans when I am only 30 years old as really those other stores, either are too pricy or have no style.  Please, please, please bring back your jeans and other plus sized tall pants. I really don’t want to start having to wear only underwear when I go out!

Sincerely,

S……..

Update. – the response.

Ms……

Thank you for contacting us. It is always a pleasure to hear from our
loyal customers. However, it was with regret that we learned of your
disappointment with the removal of our Tall pants in the Plus Sizes
collection.

At Reitmans, we conduct various market studies to analyze the markets
that we serve in order to ensure that our merchandise assortment and
styles are appropriate. The selection of merchandise that we carry in
each of our locations speaks directly to the results of these market
studies as well as to customer demand. It is for these reasons that the
decision was made to not include Tall pants in Plus Sizes for our
upcoming Fall 2009 collection. We regret any disappointment that this
may have caused you.

Please be assured that your comments will be forwarded to the
appropriate individuals for review. It is feedback from customers such
as yourself that significantly influence our buying and allocating
decisions.

We thank you for having shared your concerns with us and we look forward
to having the pleasure of serving you again soon in one of our stores.

Sincerely,

T…..
Customer Service Representative
Reitmans Division

Advertisement